We assist a wide range of individuals. Our services cater to people planning for Aged Care, those already in Aged Care, retirement village residents, individuals with high care needs, those needing Centrelink advice, and professionals in the financial planning field. Plenty of Centrelink Financial Information Service Officers, Aged Care staff also seek advice due to potential gaps, especially with the everchanging financial landscape in Aged Care.

Normal Person Answer: Think of us like a toolbox full of specific tools. No matter what your situation, we've got a tool (or advice) that can help.

Our aim is to answer all your questions and provide value, rather than just selling a product. We hold nothing back. Our services are comprehensive, fee-based, unbiased, and professional.

Normal Person Answer: Imagine visiting a doctor who doesn't just prescribe medication, but actually takes time to understand your condition and help you get better. That's us in the Aged Care world.

Within a few hours of the meeting, we'll send you a copy of the recording, any materials discussed, and the resources we've developed and walked you through.

Normal Person Answer: Think about a mechanic who not only fixes your car but also gives you a detailed breakdown of what was wrong and what they did to fix it. We provide the same level of clarity with our services.

Absolutely, pre-planning is an excellent idea. We'll answer all your questions and provide a recorded video that you or others can refer back to when needed.

Normal Person Answer: It's like buying a safety helmet before going on a bike ride. You might not need it right away, but it's always good to be prepared. Buy the umbrella while the sun's still out!

We will outline all your options with your home from a cash flow and other perspectives. However, an in-depth analysis may require further financial advice.

Normal Person Answer: Imagine a real estate agent who guides you on whether to sell or rent out your property based on your circumstances, but advises consulting a property appraiser for an exact market value.

We are adept at handling complex Centrelink inquiries. We can guide you through the specific Centrelink law guides that apply to your situation as part of the recording.

Normal Person Answer: It's like having a local tour guide when you're on holiday. They know the rules, shortcuts, best spots, and how to get the most out of your trip. We do the same, but with Centrelink.

Zoom allows us to record the meeting so you can refer back to it anytime. It also makes it easier to involve all decision-makers without logistical hassles.

Normal Person Answer: It's like watching a movie at home instead of the cinema. You can pause, rewind, and enjoy with all your family members, all from the comfort of your living room.

We have offices in Melbourne, Sydney, and Adelaide. We predominantly look after clients from these areas, regional areas, and across Australia since Aged Care is federal legislation.

Normal Person Answer: We're like your favourite food chain. Even though we have specific locations, we serve customers everywhere because our service is universally needed.

Yes, we can and often do. Having a third-party professional involved can often reduce costs and miscommunication and lead to a smoother outcome.

Normal Person Answer: Think of us like a professional translator in a foreign country. We understand both languages (yours and the Aged Care home's) and make sure everyone is on the same page.

No, we maintain strict independence. We are sometimes engaged by Aged Care and retirement villages to provide seminars and education, but this doesn't impact our services to individual clients. Some Aged Care facilities engage our services to deliver training to their staff, but this is across the major brands and doesn't change any kind of financial strategy.

Normal Person Answer: It's like being a football referee. We're there to make sure the game is fair, not to favour any particular team.

Great, then refer to our video library where we discuss most common issues when it comes to Aged Care and Centrelink. If you're going to DIY, you might as well get the best information out there!

https://vimeo.com/showcase/primeageadviser

It can lead to being charged the maximum cost of care, which is 358.41 AUD p/d in Aged Care as of June 2023. That's why many people engage our Centrelink services to ensure everything is taken care of.

Normal Person Answer: It's like not doing your taxes properly. You might end up overpaying or facing penalties. We help avoid that with Centrelink.

Yes, if that's the case, here's a link to our Centrelink subscription service that has the whole process outlined for us to look after your Centrelink services.

Normal Person Answer: It's like going to a buffet. You don't have to eat everything; you can just pick what you like (or need).

No, we are self-licensed and not owned by any banks, institutions etc. We focus on providing professional advice based on our years of expertise.

Normal Person Answer: It's like going to a farmer's market. The focus isn't on selling you a supermarket membership card, but on providing you the best produce they have.

For those who require it, we do offer a family office-type service where we become the main point of contact for all things aged care. This includes liaising with facilities, Centrelink, solicitors, accountants, financial advisors, and family members.

Normal Person Answer: It's like hiring a project manager for your home renovation. They coordinate with all the different trades, handle issues, and ensure the job gets done right.

While Aged Care facilities and Centrelink provide valuable information, our experience and in-depth understanding of the nuances of the law help navigate the complexities and provide customized solutions.

Normal Person Answer: It's like the difference between self-diagnosing an illness based on web information and getting a doctor's opinion. Both have value, but one is tailored specifically to you.

We believe in early planning. It not only gives you peace of mind but also equips you with information and time to make informed decisions. We've had clients come back to us years after their initial consultations when they actually needed the service.

In Simple Terms: It's like starting a savings account for a big future purchase. The earlier you start, the better prepared you are when the time comes.

A financial advisor provides great input on your overall financial health. However, our specialty lies in aged care. We understand the ins and outs of the law, the specific issues you may encounter, and how best to navigate them. Our service complements your financial advisor's work.

In Simple Terms: It's like going to a dentist for a tooth problem instead of your general practitioner. Both are doctors, but one specializes in a specific area.

The initial consultation is a comprehensive dive into your specific situation. We aim to provide as much value as we can, answer your questions, and provide a roadmap. Depending on the complexity of the situation, you might need further assistance, but we assure you, there are no hidden costs.

In Simple Terms: It's like a test drive when buying a car. You get a feel for the car, but there might be additional questions or requirements that arise as you delve into the details.